When will I get my order?

Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:

• USA: 3–4 business days
• Europe: 6–8 business days
• Australia: 2–14 business days
• Japan: 4–8 business days
• International: 10–20 business days

Where will my order ship from?

We work with an on-demand order fulfillment company with facilities worldwide!

Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

My order should be here by now, but I still don’t have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

• Check your shipping confirmation email for any mistakes in the delivery address
• Ask your local post office if they have your package
• Stop by your neighbors in case the courier left the package with them If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us at posters@raymondwijngaard.nl with your order number. If you did find a mistake in your delivery address, you have to reorder through the website. Contact us for a coupon code to minimize your extra cost (pls. provide us also with your original order number and correct address).

How are your products made?

We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

How do I track my order?

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at posters@raymondwijngaard.nl.

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at posters@raymondwijngaard.nl within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

Delivery issues

Lost in transit – For packages lost in transit on the way to you, all claims must be submitted no later than 7 days after the estimated delivery date. Refund claims deemed an error on our part are off course covered at our expense.

Wrong Address – If you provided an address that is considered insufficient by the courier, the shipment will be returned to our partner. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed – Shipments that go unclaimed by you are returned and you will be liable for the cost of a reshipment to you (if and as applicable).

Check out our Returns & refunds page for more information on returns and refunds.

This document was last updated on November 23, 2022